Orders can be placed on the worldwide web using an SSL secure page.
Orders can be placed by calling our toll free number 866-577-6277
Mon-Fri from 9am-7pm EST and Saturday from 9am-5pm EST.
We are closed on Sunday.
For any customer support related questions or product information, please
email our customer support department at
support@massnutrition.com.
All emails will be answered within 24 hours.
Orders can be placed via fax 24hrs a day at 305-385-2217.
Payment Information:
Credit Cards: We accept Visa, MasterCard, American Express, and Discover.
Please have all appropriate information including the cardholder’s billing address.
Credit cards are checked thoroughly to verify billing address.
We reserve the right to ship only to the billing address of the credit card.
Money Orders – Orders will be shipped immediately upon receipt of money order.
Personal Checks – All checks are held till they clear and then order will be shipped out.
All money orders/ personal checks should be mailed to:
Mass Nutrition
14261 SW 120th St. #109
Miami, FL 33186
Western Union – Call 1-866-577-6277 for details.
Sorry No Cod’s.
Shipping Policies:
FREE Shipping via UPS Ground on orders of $199 or more in the continental US (excluding any orders containing Optimum Nutrition products, CytoSport products, or military orders. Some special sales may also be excluded from this offer.)
Orders under $199 will be assessed the corresponding UPS shipping cost for the weight and destination.
Military Address Orders will be assessed the corresponding USPS shipping cost for the weight and destination.
Most orders are shipped out same or next day depending on stock availability.
UPS Next Day, 2nd Day, and 3 Day Select are also available. The cutoff time for these options is 11 AM EST.
We will ship to P.O. Boxes through the U.S. Postal Service.
All FPO and APO orders are sent through U.S. Postal Service.
We do NOT request or require a signature for UPS deliveries, but we cannot force the driver to leave
the package if no one is home. If you live in a relatively low crime area and the risk is small,
the driver will usually leave the package at your door or other safe area, but it is solely up to your UPS
driver's discretion whether or not to require a signature.
This also applies to any special shipping instructions that you have asked us to include on your shipping label.
UPS does not deliver on weekends or holidays.
Do not include these days when estimating your expected delivery date.
We will charge you a $10 fee for shipments that are either re-routed after leaving our warehouse or are
incorrectly addressed due to customer's error. Shipping labels are generated directly from the
shipping information you have entered. If you provide us an incorrect zip code or other
addressing error e.g. incorrect or missing apartment number you will be charged the $10 fee since
the shipping company will charge us a fee for this correction.
The Free Shipping offer does not apply to any order with a billing address outside of the United States.
International shipping is currently available worldwide to over 250 destinations. Our third party vendor, International Checkout, will ship to all countries around the world.
Massnutrition.com has partnered with a trusted third-party company, International Checkout, to fulfill orders for our International
customers. If your billing and/or shipping address is outside the United States, simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option.
Your items will be transferred to International Checkout for processing. You may pay by International credit card, PayPal or
bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once your order
is completed, all inquiries should be directed to International Checkout at support@internationalcheckout.com.
Customers may choose Standard or Priority shipping. Real time price quotes for both Standard and Priority shipping are provided at checkout.
Average transit times, assuming normal customs clearance, from the day packages are shipped from the International Checkout depot:
Standard Shipping:
Priority Shipping:
Canada 4-6 business days
Canada 1-2 business days
Asia 4-6 business days
Asia 3-4 business days
Western Europe 4-6 business days
Western Europe 2-3 business days
Middle East 5-7 business days
Middle East 3-5 business days
Australia/New Zealand 5-8 business days
Australia/New Zealand 3-5 business days
Eastern Europe 5-8 business days
Eastern Europe 2-5 business days
Africa 5-8 business days
Africa 2-5 business days
Customers receive a shipping confirmation and tracking details as soon as their order ships.
You will also have the option of pre-paying duties and taxes at a guaranteed rate at the time of checkout.
Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country.
We reserve the right to decline an order for any reason.
International Checkout, Inc.
7950 Woodley Ave Unit C
Van Nuys, CA 91406, USA.
Customer Service PST 9am to 8pm:
USA and Canada: +1866.6820641
USA Phone: +001.310.601.8196
UK Phone: +44.20.8133.2436
Australia Phone : +61.28003.4685
Denmark Phone : +45.369.50312
Sweden Phone : +46.4069.35779
Hong Kong Phone : +852.8175.6057
Japan Phone : +81.50553.46826
Finland Phone : +358.(02)3619.0437
Brazil Phone : +55.(11)3717.5368
Dominican Republic Phone : +1809.202.3017
Ireland Phone : +01 443 3715
Mexico Phone : +55 8421 8266
New Zealand Phone : +09 889 0408
Return Information
All problems with orders must be reported within 24 hours of receiving product.
No unauthorized returns / No returns on opened merchandise.
Orders sent back without return authorization number will be refused.
25% restocking fee will be charged on all returns.
Shipping charges will not be refunded.
Any damaged product must be received by us before any credits or product reshipment.
Mass Nutrition is not responsible for any typographical errors on this site and reserves the
right to change prices at anytime without prior notice.
Mass Nutrition is not responsible for health and fitness claims or any guarantees made
by manufacturers for any products. All guarantee/product integrity issues must be handled through manufacturer.
